Friday, January 18, 2013

BitcoinStore.com review

Wanting to support an Amazon-that-takes-bitcoin, I placed an order with BitcoinStore.com.  Here is my capsule review:

  • Order placed successfully.  Largely shopped in the "home and appliances" section, as hardware and software generally flow freely to me Smiley
  • Nice, clean, minimalistic interface.  Not as fancy as Amazon.com by a long stretch, but certainly usable and apparently well stocked.
  • Bitcoin payment, apparently via BitPay's engine, was successful.  A standard bitcoin address was presented on the page, and the reference client sent coins to the address without a problem.
  • Did not bother to compare prices with Amazon.com.  Main goals were to stimulate the bitcoin economy, reward businesses going a good job representing bitcoin, and provide a real-money review of the store.

Major criticisms:

  • I checked out as a guest, not creating an account.  It was disappointing that there is no order URL at which I may track my order, e.g. https://orders.bitcoinstore.com/#1099000000  Almost all other online retailers offer this logical, basic feature:  watch the status of an order on the retailer's website, even if you did not create an account.

Minor criticisms:

  • The store sells 128GB flash drives, but the search string "128gb flash drive" does not return useful results.
  • Shipping was simply described as "standard shipping", without additional information about shipping methods.  USPS?  UPS?  FedEx?  Who knows?
  • Two shipping methods were offered to me:  "standard shipping" for free, or "standard shipping" for some amount of money.  Seems pointless to offer the same method twice, with two different prices.
  • Sending bitcoin payment before clicking "place order" is quite awkward and backwards from standard user expectations, I would think.
  • Nevertheless, as instructed, I sent bitcoin payment to the network before I clicked place order.  The user interface displayed an error.  I waited a few more seconds, then clicked "place order" again.  This time, it succeeded.
  • Order email, received after placing and paying for the order, simply says "Once your package ships we will send an email with a link to track your order." -- again failing to describe how my order will be shipped.
  • Order email is 100% USD, with no mention of BTC at all.  Payment was in bitcoins, of course (the only payment method available).

Conclusion:  Rough around the edges, but good selection and they take bitcoins.  Would buy from again... assuming that my current order arrives!

3 comments:

  1. Did your order ship yet? If so, how long did it take to ship?

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    Replies
    1. Yes, order shipped and received a few days after ordering. Very quick. Some items came via USPS, some via FedEx Ground.

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  2. A bit disappointed. Put an order in last week using BTC but no updates on site and no response from customer support. Hoping to get a couple graphics cards before Christmas...

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