Headline: Durham 911 now accepting text messages
That's great news. I've long thought that emergency officials, Red Cross and other disaster responders should educate people to text rather than voice call, in emergencies. Whenever an emergency strikes, the first thing everybody does is overload the phone lines and cel towers with traffic; a disaster in NYC means the entire world places a call to NYC at the same time.
Make reliable short messaging a priority, when voice traffic far exceeds capacity, and far more people will be able to contact emergency services or loved ones, during a crisis.